Підвищення результативності бізнес-процесів на підприємстві

Abstract

Визначено та систематизовано критерії оцінювання результативності бізнес-процесів підприємства на основі запропонованого алгоритму відповідно до цілей бізнес-процесів і вимог споживачів. Розроблено методику оцінювання та підвищення результативності бізнес-процесів підприємства, яка на відміну від існуючих підходів, дозволяє провести оцінювання бізнес-процесів відносно досягнутого внутрішнього рівня (результативність бізнес-процесів), оцінювання і підвищення результативності бізнес-процесів відносно галузевого і світового рівнів (бенчмаркінг бізнес-процесів).

The evaluation criteria for the effectiveness of a company’s business processes, based on the proposed algorithm in accordance with the objectives of business processes and customer requirements, have been defined and systematized. A method for evaluating and raising the effectiveness of business processes, which in contrast to existing approaches, allows for the evaluation of business processes relative to the achieved internal level (the effectiveness of business processes), evaluating and improving the performance of business processes with respect to sectoral and global levels (business processes benchmarking). The analysis of papers on the methodology of business processes allowed to formulate a number of conclusions regarding the effectiveness of business processes as follows: – in market conditions where the main characteristics of the external factors are mobility and uncertainty, the effectiveness is an important indicator of such a dynamic system as a company and is a result of the interaction of business processes, as well as the company's interaction with the environment; – the effectiveness characterizes the impact of the business process in terms of achieving the goals and expected results of industrial and economic, marketing, financial, social, innovation and other kinds of a company's business activities; – the effectiveness characterizes the ability of a business process to fulfill commitments to internal and external consumers by satisfying their demands. Thus, in accordance with the foregoing, by the effectiveness of a business process we mean the degree of the achievement of the business process objectives as well as internal and external consumers’' satisfaction . In the works related to business process management, there are different criteria for evaluating the effectiveness of business processes : the level of product conformity with the established requirements, the degree of fulfilling plans in a specified period of time, labor productivity, the level of industrial waste. However, up until now the problem of defining the evaluation criteria has not been solved. In view of the paper, we propose an algorithm to determine the criteria for evaluating the effectiveness of business processes, which consists of five stages: 1. Defining the company's strategic goals and consumer demands. 2. Determining the composition of business processes, their classification and interaction. 3. Identification of business processes. 4. Setting goals of business processes. 5. Determination of the criteria to evaluate the effectiveness of business processes.