Бенчмаркінг бізнес-процесів підприємств торгівлі

Abstract

Удосконалено технологію проведення бенчмаркінгу, яка, на відміну від існуючих технологій, дозволяє підвищити результативність бізнес-процесів підприємств торгівлі за рахунок включення етапу з оцінки ефективності розроблених заходів у процес бенчмаркінгу. Запропоновано інструментарій для визначення рівня результативності бізнес-процесів підприємств торгівлі та їх ранжування на основі використання числової шкали і методу аналізу ієрархій з метою отримання найбільш достовірного значення показника результативності системи бізнес-процесів підприємства торгівлі.

The evaluation criteria for the effectiveness of a company’s business processes, based on the proposed algorithm in accordance with the objectives of business processes and customer requirements, have been defined and systematized. A method for evaluating and raising the effectiveness of business processes, which in contrast to existing approaches, allows for the evaluation of business processes relative to the achieved internal level (the effectiveness of business processes), evaluating and improving the performance of business processes with respect to sectoral and global levels (business processes benchmarking). Summarizing the existing approaches to benchmarking and having improved it, I offer seven consecutive stages. At the first stage, a business is chosen for comparison. It may be a partner, a distributor or a supplier of the company since this business is actually interested in their successful joint effort. The second stage involves gathering information about the technology and results of this business process using the checklist, where the evaluation criteria are the criteria developed for the investigated business process, as well as its implementation methods and techniques. At the third stage, this information is analyzed and compared with similar data from the company's own business process. At the fourth stage, the measures are developed to improve the business process. At the fifth stage, the effectiveness of the developed measures for making a decision on their implementation into the business process is calculated. If the result of the economic justification of the measures is positive, they are implemented into the business process (stage six). If the result of the evaluation is negative, it is necessary to return to the fourth stage and develop the measures taking into account resources, specifics and opportunities. At the final, seventh stage, the business process is monitored and checked.